We want you to love your AdaBraid purchase. If anything isn’t quite right, we’re here to help - no matter where you are. Contact us at service@adabraid.com.
Exchanges
You may request an exchange within 30 days of receiving your order - as long as the item is:
- Brand new
- Unworn, unwashed, undamaged
- In its original packaging
How it works:
- Email us within 30 days with photos of the item; our system requires photos to be uploaded for review.
- We'll reply within 24 hours.
- If there's a price difference, we'll charge or refund the gap.
- A shipping fee may apply for the exchanged item.
- No restocking fee.
Returns
You may request a return within 30 days of receiving your order - same condition: item must be brand new, unused, and in original packaging.
How it works:
- Email us within 30 days with photos of the item; our system requires photos to be uploaded for review.
- We'll reply within 24 hours with return instructions - do not ship without our confirmation.
- A shipping fee may apply for the return item.
- Refunds are processed within 3 business days after we receive and inspect your return.
- No restocking fee.
Important Notes
- Custom-made items are not returnable or exchangeable. Please review your order carefully before purchasing.
- Incorrect or incomplete shipping addresses that cause delays, damage, or loss are the customer’s responsibility. We cannot offer refunds or exchanges in these cases.
- Lost return packages: If you're sending a return, please contact us first. We are not responsible for lost return shipments sent without our prior approval.
Who Pays for Return Shipping?
- If the return is your choice (e.g., changed mind, wrong size) → you cover all related costs (shipping, transaction fees, etc.). The original shipping fee paid to us will also be deducted from your refund.
- If the return is our fault (e.g., item is damaged, defective, or incorrect) → We cover the return shipping costs, and you will receive a full refund including the original shipping fee.
Questions?
Reach out anytime: service@adabraid.com. We respond within 24 hours on business days.