Shipping Policy

Total delivery time = processing time + shipping time.

Please note that all timeframes are calculated in business days (excluding weekends and public holidays).

1. Processing Time: 

• 0-2 business days for 14-26 inches; 
• 7 business days for 28 and 30 inches.

2. Shipping Time(by countries/regions):

Shipping logistics providers: USPS, FedEx, DHL, UPS, local Post and local commercial carriers. Based on their availability and responsiveness at different time, we would choose the most suitable one to deliver your order as soon as possible. 

a. United States, Canada, Mexico, United Kingdom and Switzerland: 

b. EU Countries: 

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 

Shipping time may be extended due to unexpected factors like adverse weather, public holidays, remote areas and islands, customs clearance or other unforeseen events. We appreciate your understanding for any inconvenience caused. 

After placing your order, keep these in mind please: 

• Keep an eye on your email inbox (and spam folder/junk email) to avoid delays - we may contact you if there is something requiring your confirmation; once your order is shipped, you will receive a shipment update email.
• If your package hasn’t arrived by the promised delivery time, please email us immediately at service@adabraid.com so we can resolve this in time.

Customs & Taxes:

The product price is inclusive of all duties and taxes, which guarantees there will be no additional fees required at the time of delivery. When the duties and taxes are increased in your countries/regions and far more than we can afford, we may charge that but we would check with you via email before shipping. 

If you have any questions, please contact us at service@adabraid.com. Please do not directly reject or return. Any charges incurred for rejection or return would be by customers.

Delivery Status: 

We strongly recommend that you sign for delivery when the package arrives.
If you are not available to sign in person, the carrier may leave the package at your mailbox, mailroom, front door, courtyard, hallway, or other similar location. In such cases, the package will be considered successfully delivered.

Note:

• Please verify you provide the correct shipping address on your order PRIOR to making payment as this is the address we will ship to. We are not responsible for any loss or delay caused by an incomplete or incorrect address.
• In case of unforeseen circumstances or force majeure, please understand that order processing and shipping times may be delayed. But we will update you this asap. Nevertheless, it is ensured that we will try our best to get your order moving in a fast manner. Sometimes, popular items in our warehouse may sell out quickly, so we would re-stock them from our factory. In this case, the processing time may be extended to 5-7 days but we would keep you updated via email.
• We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at service@adabraid.com within 3 days after receiving your order.