Crochet Hair - #2/27 Body Wave Human Hair

Total delivery time = processing time + shipping time. 

1. Processing Time: 

• 0-2 business days for 14-26 inches; 
• 7 business days for 28 and 30 inches.

2. Shipping Time(by countries/regions):

Shipping logistics providers: USPS, FedEx, DHL, UPS, local Post and local commercial carriers. Based on their availability and responsiveness at different time, we would choose the most suitable one to deliver your order as soon as possible. 

a. United States, Canada, Mexico, United Kingdom and Switzerland: 

b. EU Countries: 

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 

Shipping time may be extended due to unexpected factors like adverse weather, public holidays, remote areas and islands, customs clearance or other unforeseen events. We appreciate your understanding for any inconvenience caused. 

After placing your order, keep these in mind please: 

• Keep an eye on your email inbox (and spam folder/junk email) to avoid delays - we may contact you if there is something requiring your confirmation; once your order is shipped, you will receive a shipment update email.
• If your package hasn’t arrived by the promised delivery time, please email us immediately at service@adabraid.com so we can resolve this in time.

View more in shipping policy. 

We want you to love your AdaBraid purchase. If anything isn’t quite right, we’re here to help - no matter where you are. Contact us at service@adabraid.com. 

Exchanges

You may request an exchange within 30 days of receiving your order - as long as the item is:

• Brand new
• Unworn, unwashed, undamaged
• In its original packaging

How it works:

• Email us within 30 days with photos of the item; our system requires photos to be uploaded for review. 
• We'll reply within 24 hours. 
• If there's a price difference, we'll charge or refund the gap. 
• A shipping fee may apply for the exchanged item.
• No restocking fee.

Returns

You may request a return within 30 days of receiving your order - same condition: item must be brand new, unused, and in original packaging.

How it works:

• Email us within 30 days with photos of the item; our system requires photos to be uploaded for review. 
• We'll reply within 24 hours with return instructions - do not ship without our confirmation. 
• A shipping fee may apply for the return item.
• Refunds are processed within 3 business days after we receive and inspect your return.
• No restocking fee.

Important Notes

• Custom-made items are not returnable or exchangeable. Please review your order carefully before purchasing.
• Incorrect or incomplete shipping addresses that cause delays, damage, or loss are the customer’s responsibility. We cannot offer refunds or exchanges in these cases.
• Lost return packages: If you're sending a return, please contact us first. We are not responsible for lost return shipments sent without our prior approval.

Who Pays for Return Shipping?

• If the return is your choice (e.g., changed mind, wrong size) → you cover all related costs (shipping, transaction fees, etc.). The original shipping fee paid to us will also be deducted from your refund.  
• If the return is our fault (e.g., item is damaged, defective, or incorrect) → We cover the return shipping costs, and you will receive a full refund including the original shipping fee.

Questions? 

Reach out anytime: service@adabraid.com. We respond within 24 hours on business days.